SERVICE CONDITIONS

Website & Booking Terms

Effective 7 September 2026

Bookings and fares

A booking is confirmed only after the website shows a confirmed payment status or Ohene & Co confirms it directly. Route-based quotes remain valid for 15 minutes and may expire before payment. Customers must provide complete and accurate pickup, destination, contact and timing information.

Payment

Online payments are processed by Revolut. The displayed fare covers the journey details submitted at checkout. Material changes, extra waiting, stops, cleaning, tolls or services requested later may require an agreed additional charge.

Cancellations and refunds

Contact us as soon as possible if plans change. Any cancellation or refund will depend on the notice provided, work already performed and the payment provider’s processing times. Statutory consumer rights remain unaffected.

Customer responsibilities

Passengers must behave safely and lawfully, use required restraints, supervise children and disclose accessibility, luggage or child-seat needs in advance. We may refuse unsafe, unlawful or abusive requests.

Availability and liability

We take reasonable care to keep route, booking and payment services available, but external maps, connectivity, traffic and payment systems may be interrupted. Nothing in these terms excludes liability that cannot lawfully be excluded.

Privacy

How booking and website information is handled is explained in our Privacy Notice and Cookie Notice.

Law and contact

These terms are governed by Maltese law, subject to any mandatory consumer protections that apply. Contact [email protected] or call +356 7710 9328.