YOUR INFORMATION
Privacy Notice
Updated 3 October 2026
Ohene & Co Limited collects only the information needed to answer enquiries, provide services and operate the online taxi booking and payment process.
What we collect and why
| Information | Purpose |
|---|---|
| Name, email address and phone number | To create and manage a booking, contact you about the journey and provide customer support. |
| Pickup, destination, date, time, passenger count, flight number and notes | To calculate the fare and arrange the requested transport safely. |
| Booking reference, quote, payment order identifier and payment status | To connect your booking with Revolut checkout, prevent duplicate processing and confirm payment. We do not receive or store full card details. |
| Truncated or securely hashed network identifiers, request times and security events | To prevent abuse, apply rate limits, investigate failures and protect the service. |
| Language cookie | To remember the language selected through Google Translate. |
Service providers
Information is shared only where needed with our website hosting provider, Google Maps Platform for route and address services, Revolut for payment processing, and drivers or staff responsible for the journey. These providers process information under their own terms and privacy notices.
Support chat
When AI support is available, your question and recent messages in the current conversation are sent to OpenAI to generate a reply. The chat does not access individual booking or payment records. We do not save chat transcripts in our booking database; the conversation is cleared when the page is reloaded. OpenAI may retain data under its own service and security policies. Quick help replies are generated without sending messages to OpenAI when AI is unavailable. Please do not enter payment card details, passwords or sensitive personal information. For booking-specific assistance, use the secure booking tracker or contact our team.
Retention
Booking, payment-event and order-transition records are retained for up to 24 months, then automatically deleted. Expired fare quotes are removed after one day. Abuse-prevention counters and hashed network identifiers are removed after two days. We may retain limited records longer where Maltese or EU law requires it or where needed to establish or defend a legal claim.
Your choices and rights
You may ask for access, correction, deletion, restriction or a portable copy of your information, or object to certain processing. You may also complain to Malta’s Information and Data Protection Commissioner.
Contact and deletion requests
Email [email protected] and include enough information for us to locate the relevant booking. We may ask you to verify your identity before releasing or deleting personal information.
Controller: Ohene & Co Limited, 75 LORNEV Flats, Flat 3, Triq il-Bardnell, San Pawl il-Baħar, SPB 2816, Malta.